For Tenants
Maintenance Request
Something not working? Submit the form below and our maintenance team will be in touch. For burst pipes, gas leaks, or no electricity, please also call us directly.
How the tenant portal works
A simple 4-step process — from logging the issue to sign-off. You'll get an update at every step via SMS, WhatsApp or email.
- 1
Log the issue
Fill in the form below with as much detail as possible. Photos help us send the right technician first time.
- 2
We confirm
Within 2 working hours we'll SMS or call to confirm we've received it and book a visit.
- 3
Technician visits
A vetted technician arrives in the agreed window. You'll get the name and vehicle details ahead of time.
- 4
Sign-off & follow-up
Once the job is done you sign-off digitally. We follow up after 7 days to confirm everything still works.
Frequently asked questions
Do I pay for maintenance call-outs?+
No. Standard wear-and-tear repairs are covered by the landlord. You only pay if the damage was caused by misuse (e.g. flushing items down toilets, breaking fittings).
What counts as an emergency?+
Burst pipes, gas leaks, total loss of power or water, blocked main sewer, fire damage, broken external door/window that compromises security, or a flooded bathroom.
How long does an average repair take?+
Most plumbing and electrical jobs are resolved in one visit (1-3 hours). Bigger jobs (geyser replacement, tiling, mould treatment) are quoted first and may take 1-3 days.
Can I do my own minor repairs?+
Please don't. Always log it with us first — DIY work can void the lease and create safety risks. We'd rather come out for a small job than fix a bigger one.
What if no one is home during the visit?+
You can give written permission (via the form) for our technician to enter using the office key. We do not enter without your consent.
How do I cancel or reschedule?+
Reply to the confirmation SMS or call us on 069 404 7549 at least 4 hours before the visit.